If you are a new customer, your first shipment consists of 30 Hubble lenses (Just pay $1 for shipping/handling). After that, you'll receive deliveries of 180 lenses each quarter (every 84 days), for $124. There will be a $4 shipping/handling charge for each delivery. Your card will be charged each time your lenses are shipped, and you can cancel at any time, up until we charge your card and ship your lenses.

Definitely. After you set up your subscription, you may change how frequently you receive shipments. You can do this directly in our customer portal, or by emailing help@hubblecontacts.com.

You may return your Hubble contacts for any reason up to 15 days after you receive them for a full refund of the product cost (i.e., excluding shipping and handling costs), less a $7.00 restocking fee, so long as the outer shipping box is unopened. You must email into help@hubblecontacts.com to get a unique return shipping label before you return your package. Refunds for returned packages will not be accepted without this label. Unfortunately, we cannot accept returns if the outer shipping box has been opened, because we cannot guarantee that the lenses haven’t been tampered with. If your prescription changes, after you let us know your new Hubble prescription, we’re happy to send you contacts that satisfy your new prescription. Just ship the old ones back to us in the original unopened outer packaging. Finally, please let us know if you have received any lenses that don’t feel right and we’ll be more than happy to take care of you.

Your first paid order will be shipped 16 days after your initial two week order is placed to ensure that you never run out.

Oh no! Please get in touch with our team at help@hubblecontacts.com and we’ll be happy to help.

If your prescription changes (or even if you just entered it incorrectly), feel free to contact us and we'll change it. Also, please make sure to update your prescription before we send out your next order! Once your package is shipped, you’ll need to pay for a replacement box if you later find out you need a new prescription. Of course, if the outer shipping box is unopened, you may always return it within 15 days of receiving the package for a full refund.

You may make changes to your subscription, such as altering the frequency of shipments, from your user profile. Or, if you need help, just contact our team at help@hubblecontacts.com.

Yes, of course - you're in control. You may cancel your subscription by calling us at 1-647-557-7765 between 9AM and 5PM EST, Monday through Friday, excluding bank and public holidays.

We currently ship to Canada, the UK, Germany, the Netherlands, as well as the U.S. and certain of its territories, including Puerto Rico, Guam, the U.S. Virgin Islands, and military APO/DPO/FPO addresses

We charge just $4 for shipping and handling on each delivery.

Sorry - no. Once your order ships we are unable to modify the method by which it was sent.

No, you should not be paying any taxes or duties. If for some reason you are charged for either or both of these contact us at help@hubblecontacts.com and we will issue a credit to you.

Your Hubble contact lenses will be delivered by International Mail Services’ ePacket service; expedited shipping, when relevant, will customarily be via DHL’s PLX service. The ePacket service utilizes the USPS and packages are deposited directly at the USPS “International Service Center” at Chicago, Illinois O’Hare Airport from the Company’s fulfillment center in Plainfield, Indiana. Packages are then transported by the USPS directly to Canada Post at Toronto for final delivery to you.

We accept all major credit and debit cards.

Like other online contact lens stores, we don’t deal with insurance providers directly, but you can use the receipt we’ll email to you after check-out when applying for reimbursement from your provider.

Contact us at help@hubblecontacts.com and we can send you an invoice for your insurance provider.

Yes, we would be happy to help you find a doctor near you with whom you can make an appointment for a fitting and to obtain your prescription should you not currently have a valid Hubble contact lens prescription. Please refer to this page for more information about the doctors in your area. We will be expanding the group of doctors for referral on an ongoing basis. We would also be happy to help you book your appointment.

Yes. Just like any visit to your doctor, you are responsible for the cost of your appointment. However, many of these doctors accept vision insurance (assuming you have appropriate coverage remaining). To be clear, these doctors do not receive any form of compensation from us and they will only prescribe Hubble contact lenses for you if they believe Hubble contact lenses are the most suitable for you. Please refer to this page for more information about the doctors in your area.

Yes, all orders require a valid prescription from a doctor, including your name; the date of prescription expiration; the prescriber's name; and, for the lenses themselves, power, base curve, manufacturer, diameter, and material. If you’re unsure of anything please contact us at help@hubbecontacts.com. We are also happy to contact your eye care provider to check your prescription on your behalf.

If your prescription changes (or even if you just entered it incorrectly), feel free to contact us and we'll change it. Also, please make sure to update your prescription before we send out your next order! Once your package is shipped, you’ll need to pay for a replacement box if you later find out you need a new prescription. Of course, if the outer shipping box is unopened, you may always return it within 15 days of receiving the package for a full refund.

Our lenses are made by our partner, St. Shine, in their state-of-the art manufacturing facility in Taipei, Taiwan. You can learn more about our lenses here.

Our lenses are made of high-grade methafilcon-A hydrogel material with 55% water content, UV protection, and a thin edge.

Yes, our lenses have been approved for sale in Canada.

Yes, all of our lenses have UV filters.

We currently offer lenses with powers ranging from -0.50 to -12.00 and +0.5 to +6.00.

The BC and DIA used for Hubble lenses are suitable for almost all people who wear contact lenses and have no or mild astigmatism (less than -1.00 cylinder). Most lenses from most manufacturers are only offered in one BC and DIA as well.

At this point we are concentrating on selling daily lenses to individuals without astigmatism. We have found, however, that many patients with mild astigmatism (less than -1.00 cylinder) usually have positive experiences with our lenses. For patients with more significant astigmatism, we are planning to offer toric lenses for people with astigmatism soon. If you would like to be notified by email when we get them in, please enter your information here.

We currently do not but are working hard to get them in stock for you! If you would like to be notified by email when we get them in, please enter your information here. You'll be the first we reach out to!

We currently sell only daily lenses because we believe that wearing a new lens every day is the safest and most comfortable way to wear contacts. We are investigating selling longer-wear (bi-weekly and monthly) lenses, but will only sell these lenses if we find a product that meets the same high standards of safety and comfort that our daily lenses satisfy. Stay tuned!

We unfortunately do not carry colored contact lenses.

Yes, all patients with a valid prescription can wear Hubble daily lenses.

No! Hubble lenses are daily lenses, designed for individual use. Please do not attempt to wear them for more than one day.

Nope! We have 5 different box colors and we like to switch them up to make our shipments more colorful. But don’t worry - it’s the exact same high-quality lenses in each box.

For more information, see the Hubble Wearers Guide.

Check out our Hubble Fitting Guide to learn more about fitting patients in Hubble contacts.

Of course! Contact us for more information at help@hubblecontacts.com.